Policies

OUR INTEGRATED MANAGEMENT SYSTEM POLICY

ERN Holding and Yıldızlar Group aims to implement an effective and dynamic Integrated Management System that applies to all its activities. This Integrated Management System will fully comply with and cover all aspects of Quality, OHS, Environmental, Information Security and Energy Management System Standards.

In this regard, we declare and undertake:

  • To understand the needs and expectations of our customers and to work with a focus on sustainable global customer satisfaction,
  • To comply with national and international legal and other requirements,
  • To continuously improve all our processes by effectively managing risks and opportunities,
  • To be prepared for emergencies, to prevent potential hazards at the source, to eliminate or minimize all kinds of risky situations or to take necessary measures to minimize them, 
  • To create, disseminate and turn Quality, OHS, Environment, Information Security and Energy awareness into a lifestyle for all our stakeholders, especially our employees,
  • To establish long-term, trust-based relationships with all our stakeholders and to maintain these relationships through regular, independent, prioritized and informed negotiations,
  • Encouraging the participation of employees and their representatives in our processes and receiving their opinions and suggestions,
  • To increase the performance and continuously improve the effectiveness of Quality, OHS, Environment, Information Security and Energy Management Systems,
  • To continue our activities without compromising our Quality, OHS, Environment, Information Security and Energy approach,
  • To set measurable goals and objectives, to monitor them regularly, and to continuously improve in order to achieve these goals and objectives,
  • To provide the necessary resources, including information, to use safe equipment and appropriate technologies, to follow scientific and technological developments in order for our management systems to realize their goals and objectives,
  • To ensure the satisfaction and commitment of our employees and to provide trainings to increase their competencies,
  • To prevent occupational accidents, injuries and deterioration of health by providing a safe and healthy working environment,
  • To take all kinds of safety measures to prevent negative environmental and social impacts that may arise from our activities,
  • To protect natural life in the geographies where we operate,
  • To protect the environment, to reduce and prevent pollution at its source by taking into account the environmental dimension of our activities,
  • To carry out activities to reduce greenhouse gas emissions and promote the use of renewable energy to mitigate global warming and climate change
  • To carry out works in line with our country's carbon zero target,
  • To take measures to minimize waste generation through sustainable waste management and to ensure recycling,
  • To strategically address energy performance and security and promote sustainable practices to increase energy efficiency,
  • To use raw materials, energy and natural resources efficiently,
  • To manage the service, maintenance, repair, supply and design processes of our facilities, equipment and systems in accordance with energy efficiency and to optimize energy use,
  • To manage information assets effectively against all kinds of threats that may arise from inside or outside, knowingly or unknowingly in all our activities, to protect their confidentiality and integrity, to ensure accessibility to information within the authorizations required by business processes, to ensure their continuity, to test their continuity,
  • To effectively respond to information security breach incidents and prevent the recurrence of breach incidents, to internalize the information security culture by increasing the information security awareness and competencies of our employees, 
  • To make our Quality, OHS, Environment, Information Security, Energy Policies available to the public and third parties.